Barrie. Municipal Office

Site: Barrie - 20 Royal Parkside Dr

Service: Water Operations Branch

Record #: BAR0962
Last Modified: 07 Feb 2024
Last Full Update: 07 Feb 2024


Public Comments

Water Billing is with Finance Department (see separate record)

Office Phone 705-792-7920; 705-739-4220 ext 4805
After Hours Phone 705-792-7920; 705-739-4220 ext 4805
Fax 705-792-7921
Social Media Facebook: 
Primary Contact Diane Moreau, Manager of Water Operations; Email:
Alternate Contact Brenden Miller, Supervisor of Water Customer Services; Email:


Address & Map
Surface Water Treatment Plant
20 Royal Parkside Dr
Barrie, ON L4M 0T5
Intersection Hurst Dr and Big Bay Point Rd
Mailing Address c/o Water Operations Branch 
PO Box 400 
Barrie, ON L4M 4T5
Physical Access Fully Accessible


Description (Service)

The Water Operations Branch's primary objective is the production and delivery of potable water from two sources:

  1. A deep groundwater aquifer accessed through twelve (12) active groundwater wells, and;
  2. surface water from Lake Simcoe that is drawn to the Surface Water Treatment Plant (SWTP) from an intake in
    Kempenfelt Bay.

The Branch also ensures that the infrastructure which directs water to your home is regularly ​maintained

Water Operations Branch Staff provide information about the water services delivered to residences and business in accordance with applicable bylaws. This includes:

  • Answering public inquiries about water chlorination, water hardness and regulations regarding drinking water testing and safety, swimming pool filling, water meters;
  • Providing information about water treatment, maintenance activities, and other Branch intiatives through the City's website, and;
  • Forwarding inquiries about water conservation, non-potable water, environmental response to hazardous spills in water and sewage treatment to the appropriate department

Service Details

Legal Status (10) Local Government

Office: Mon-Fri 8:30 am-4:30 pm  
24-Hour Emergency: Mon-Sun

Areas Served Barrie
Eligibility City of Barrie residents and businesses

Call, email or see website for information

Languages English
Fees Service - Fee for water service


Service Categories City Government Departments/Offices ; Water Resources Conservation ; Water Supply System