United Way Simcoe Muskoka

Service: Low-Income Energy Assistance Program (LEAP)

Record #: BAR2539
Last Modified: 09 Apr 2024
Last Full Update: 11 Jan 2024


Toll Free Phone 1-855-487-5327, LEAP Program Application
E-Mail leap@uwsimcoemuskoka.ca
Website uwsimcoemuskoka.ca/leap/
Social Media Facebook: https://www.facebook.com/UWSimcoeMuskoka 
Instagram: https://www.instagram.com/uwsimcoemuskoka/ 
LinkedIn: https://www.linkedin.com/company/1983086/admin/ 
Twitter: https://www.twitter.com/UWSimcoeMuskoka
Primary Contact Chantel Dalton, Program Manager, United Way Simcoe Muskoka
Alternate Contact Emily Sackett, Team Lead, United Way Simcoe Muskoka
Additional Website www.ontarioenergyboard.ca/OEB/Consumers


Address & Map
County of Simcoe Administrative Centre
1110 Hwy 26
Springwater, ON
Canada L9X 1N6
Intersection County Road 27 and Hwy 26 W
Physical Access Fully Accessible


Description (Service)

Access centre to apply for LEAP (Low-Income Energy Assistance Program) emergency financial assistance

  • program runs from January 1, 2024 - December 31, 2024 or until funds are depleted
  • grant is credited directly toward energy bill
  • agency can arrange hold on a disconnection notice while a case is being assessed
  • length of hold depends on utility company
  • all decisions can be appealed
  • Assistance through LEAP program is no longer limited to being received only once in a calendar year, but maximum amounts have changed
    • Gas customers can receive up to $500 on past due balance
    • Customers who heat with electricity can receive up to $600 on past due balance
    • Eligible customers can apply more than once up to the maximum grant amounts
  • Effective March 1 2024

    • Gas Customers can receive up to $650 towards their past due gas arrears
    • Customers who heat with electricity can receive up to $780 towards their electricity arrears
    • Income thresholds have increased, please call to find out if you are eligible
    • No eligible leap applicant will be denied a leap grant due to lack of funding

Service Details

Legal Status (50) Non Profit
Hours Mon-Fri 8:30 am-4 pm
Areas Served Brant County ; Ontario ; Simcoe County ;
  • Ontario - Customers of Hydro One, Enbridge Gas and Union Gas, Elexicon Energy, formerly Veridian
  • Simcoe County - Customers of InnPower
  • Barrie to North York - Customers of Alectra Utilities, formerly Powerstream
  • Parts of Bruce County, Elgin County, Middlesex County, Oxford County and Norfolk County - Customers of Epcor Natural Gas
  • Collingwood, Stayner, Creemore and Thornbury - Customers of Epcor Electricity
  • Kingston - Customers of Kingston Hydro Corporation, Utilities Kingston Gas, Utilities Kingston Water and Utilities Kingston Wastewater
  • Brampton - Customers of Alectra Brampton
  • Caledon - Customers of Alectra Brampton
  • Cambridge, Brantford and Brant County - Customers of GrandBridge Energy
Eligibility May be available to low-income customers of natural gas or electricity distributors (and unit sub-metering providers) experiencing difficulty paying current arrears
  • Age Requirements: 18 yrs and older
  • decision will be based on several factors including long-term viability of the account
  • a disconnection notice is not required to be eligible
    • Hydro One (customers throughout Ontario)
    • Alectra Utilities, formerly Powerstream (Customers from Barrie to North York only)
    • Alectra Utilities (Customers in Brampton and Caledon)
    • Epcor Natural Gas (Customers in parts of Bruce County, Elgin County, Middlesex County, Oxford County and Norfolk County)
Click here for income eligibility criteria

  • Pre-screening by telephone before in-person interview
  • documents required for interview include photo id for everyone in the home, current utility bill, proof of lease or mortgage, proof of household income for everyone over the age of 18 yrs and recent bank statement showing 30 days prior to application date
Languages English
Fees None


Service Categories Utility Assistance