Commission for Complaints for Telecom-television Services

Record #: IMP0070
Last Modified: 03 Jun 2025
Last Full Update: 02 Jun 2025

Contacts

Office Phone 1-888-221-1687, Toll free
Toll Free Phone 1-888-221-1687
TTY Phone 1-844-713-3010, Toll free
Fax 1-877-782-2924
E-Mail response@ccts-cprst.ca
Website www.ccts-cprst.ca
Social Media Facebook: https://www.facebook.com/ccts.cprst/ 
LinkedIn: https://www.linkedin.com/company/commission-for-complaints-for-telecom-television-services/ 
YouTube: https://www.youtube.com/channel/UCLagw5p-R3rIJWUto9wt-5Q

Addresses

Address & Map
Ottawa, ON
Canada
Mailing Address PO Box 56067 
Minto Place RO 
Ottawa, ON 
Canada K1R 7Z1
Physical Access Not applicable

Description

Description (Service)

Helps resolve customer complaints with phone, TV and internet service providers

  • situations include billing errors, contract disputes, poor service quality and credit management

Service Details

Hours Mon-Fri 9 am-5 pm
Areas Served Canada
Eligibility Individuals and small businesses in Canada
Application
  • Before submitting a complaint, customers must have already tried to resolve their disputes directly with their service providers
  • If the matter remains unresolved, customers can then file a complaint with the CCTS
Languages English; French
Fees None

Subjects

Service Categories Television Complaints ; Utility Service Complaints