Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario

Record #: MET0830
Last Modified: 15 Mar 2024
Last Full Update: 16 Jan 2024


Office Phone 416-326-8800, (within Toronto) ; Toll Free TTY: 1-877-666-6545
Toll Free Phone 1-800-889-9768
TTY Phone 416-229-6086, (within Toronto)
E-Mail consumer@ontario.ca
Website www.ontario.ca/page/consumer-protection-ontario


Address & Map
Toronto, ON
Intersection Bay St and Wellesley St W
Mailing Address Consumer Services Operations Division, PO Box 450 
Toronto, ON 
Canada M7A 2J6
Physical Access Not Applicable ; No walk-in service


Description (Service) Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation
  • attempts to mediate complaints arising from regulated sectors of the marketplace, unfair business practices and from the sale of goods and services
  • investigation and enforcement of consumer protection legislation
  • public education and awareness programs, including online searchable business Consumer Beware List, https://www.consumerbewarelist.mgs.gov.on.ca/en/cbl/search

Service Details

Legal Status (30) Provincial Government
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility No restrictions
Application Call, email, or visit website  
Complaint form available online
Languages English, French
Fees None


Service Categories Consumer Education ; Consumer Law ; Finance Company Complaints ; General Consumer Complaints ; Government Consumer Protection Agencies ; Legislation Information ~ Consumer Issues