Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit

Record #: MET2594
Last Modified: 26 Mar 2024
Last Full Update: 23 Feb 2024


Office Phone General Inquiry: 416-585-7214
Toll Free Phone 1-888-772-9277
TTY Phone 416-585-6991 ; Toll Free 1-866-220-2290
Fax 416-585-6464
Website www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant


Address & Map
College Park, 777 Bay St
14th Floor
Toronto, ON
Canada M7A 2J3
Intersection Bay St and College St
Mailing Address College Park, 777 Bay St 
14th Floor 
Toronto, ON 
Canada M7A 2J3
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator


Description (Service)

Regulates the rights and responsibilities of landlords and tenants in residential properties

  • responds to complaints about offences under the Residential Tenancies Act
  • investigates complaints up to prosecution
  • complaints regarding Residential Tenancies Act offences may be made to this Unit - complaints regarding non-offence landlord-tenant disputes or requiring a repayment order must be made to the Landlord and Tenant Board (see separate entry)

Service Details

Legal Status (30) Provincial Government
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities, and non-profit housing co-operative member units
Application Call, write or visit website for information
Languages Other - Language Line Service for other languages
Fees None


Service Categories Categorical Program Administrative Units ~ Housing Issues ; Housing Complaints ; Landlord/Tenant Dispute Resolution ; Rent Control Enforcement ; Rental Security Deposit Complaints ; Subsidized Housing Fraud Reporting