Directory of Community Programs and Services in Barrie Ontario

Landlord and Tenant Board

Site: Toronto North District Office

Record #: BAR0346
Last Modified: 31 May 2023
Last Full Update: 31 May 2023


Public Comments

Effective March 13, 2020, all front-line counter services for the Landlord and Tenant Board are closed to the public until further notice and are not accepting in-person submission of documents, documents can be sent by Canada Post to:

Toronto North Office
47 Sheppard Ave E, Suite 700
Toronto, ON
M2N 5X5

For further information see also the Ontario Ministry of Municipal Affairs and Housing, Investigation and Enforcement Unit listing MET2594

Office Phone 416-645-8080
Toll Free Phone 1-888-332-3234
TTY Phone 1-800-855-0511
Fax 416-314-9567


Address & Map
Toronto North Office
47 Sheppard Ave E, Suite 700
Toronto, ON M2N 5X5
View Google Map
Intersection Yonge St and Sheppard Ave
Physical Access Fully Accessible


Description (Service)

Role of the Landlord and Tenant Board (LTB) is to provide information to residential landlords and tenants about its practices and procedures and about their rights and responsibilities under the Residential Tenancies Act, and to resolve disputes between most residential landlords and tenants 

  • LTB Customer Service Officers
    • process applications, schedule hearings, and provide information to the public about the Residential Tenancies Act, Customer Service Officers do not provide legal advice

  • LTB Dispute Resolution Officers
    • are available to help landlords and tenants, co-ops and co-op members resolve their application by mutual agreement, rather than going to a hearing where a member decides the matter for them

  • Member of the LTB
    • is a decision maker (sometimes called an adjudicator) who holds a hearing where landlords and tenants have the opportunity to tell the Member information that is relevant to the application
    • the Member will review the evidence that is presented and the law that applies to the case and make a legally enforceable decision

  •  Information pamphlets, applications for landlords and tenants, forms and notices are available on the website and at the ServiceOntario Centre at 34 Simcoe St, applications and supporting documents can be filed at Simcoe St but there is no in-person service in Barrie for people wishing to speak to someone regarding the legislation

City of Barrie by-law 82-137 requires the maintenance of adequate and suitable heat for rented or leased dwellings/living accommodations within the City of Barrie, call the Building Services Department at 705-739-4212 for inquiries about this by-law

Service Details

Legal Status (30) Provincial Government
  • Phone Service: Mon-Fri 8:30 am-5 pm (to speak with a Customer Service Officer)
  • Automated recorded phone info: Mon-Sun 24 hours
  • ServiceOntario Centre, 34 Simcoe St, Barrie: Mon-Fri 8:30 am-5 pm, closed public holidays (for filing an application with the Landlord and Tenant Board)
Areas Served Muskoka District ; Simcoe County
Eligibility Landlords and Tenants
  • Call or visit website for information and forms

  • Mail LTB applications by Canada Post:
    • Toronto North Office
      47 Sheppard Ave E, Suite 700
      Toronto ON
      M2N 5X5

  • Send LTB applications by Courier to:
    • Toronto South Office
      15 Grosvenor St, Ground Floor
      Toronto, ON
      M7A 2G6

  • File LTB applications in person at ServiceOntario, 34 Simcoe St, Barrie, ON (do not mail documents to this location)


Languages English ; French - Reception, Website, Programs
Fees None - Fee for processing applications, no fee for information

Every effort is made to ensure that the information in this directory is accurate, up-to-date and comprehensive. However, Information Barrie cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality.